Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

John & Sharon Hewitt
We have just part exchanged our Mercedes SLK for a Mini Cooper convertible. We initially dealt with John and then later Adam who completed everything. They both made us feel like a very special customer from start to finish, doing all of the paper / computer work swapping our private reg plate over from onto to the other. Everything was made super easy for us ( except I had to eventually part with money at the end ) this is the first time that we have bought from Ross Car Sales and we are extremely happy with the whole experience. We will definitely use them again and fully recommend them as a great company.
Tim Hughes
I recently purchased a Mercedes E class estate and would like to say what an enjoyable experience it was. I initially dealt with John and then with Adam and would like to thank both of them for their professionalism and courtesy. I would not hesitate to purchase another car from Ross Car Sales and would happily recommend them.

Fiona Boyd
Today, I took delivery of an amazing Bmw Z3 from Ross Car Sales , she was transported from Swansea to Scotland where I was patiently waiting to meet her, yes she's even got a name "Betty", she's 23 and looks amazing, in fact a wee classic , I can't wait for sunny days to have the roof down. But the reason I post this is to highlight the customer experience I had to get this car, it started with a phone call to John and you know the feeling you get when it just seems right well the next day, I received many photos and videos of the car from Adam to help me make the decision that she was right for me, I had lots of questions and again John and Adam took the time to answer every one of them , there was no hard sell but excellent customer service and trust being built between garage and customer which I value so much. The only disappointment is that I couldn't meet them in person due to lockdown but who knows if I get to visit Swansea one day then I'll definitely make a stop to say hi.

John & Adam , thank you again you both are truly special people that go out their way to make the customer very special.

Off now to enjoy my car! Fiona
Terrry Knight
We bought our mini convertible from John and Adam at Ross Cars and found them to be friendly, efficient and very professional.
The car was everything John promised it would be and they agreed to do a couple of jobs we asked for.
All this was done in less than a week and they kept us informed all the time.
When we found a bit of trim broken Adam sourced the part and had it sent to us next day.
John and Adam's customer service and communication is second to none - a refreshing change in this world.
We travelled from Devon to Swansea for the car and the trip was more than worth it.
If you're looking for a quality used car you won't do any better than Adam and John at Ross Cars
Nigel WIlliams
Well what can I say, I could be selfish and keep this little gem to myself..I have bought a few cars in my time and dealt with a lot of car sales people and they could all do with watching how you boys do it..quality cars at the right price, John was professional and yet very down to earth and friendly. I would happily recommend Ross car sales ,if there was a down side I dont like coffee and they had no tea. But I wouldn't hold that against them
Keran Jones
bought my new car from Ross Car Sales with the help of John and Adam. From start to finish they were amazing. No pressure to buy, transferred my plate onto the new car, no hassle. Thank you Ross and Adam :-)
Mark Worrell
This is the 2nd time I have purchased a car from Ross Car Sales and each time it has been an absolute pleasure, dealt with John who was brilliant, very proffesional, friendly and no pressure or pushy sales left us alone with the car until we were ready. Over the moon with my new car and would highly recommend Ross Car. Thank you John !!
Darran Hainsby
I have just bought a car from ross car sales and must say what a great sales team they have working at ross , the customer service was the best I have come across when purchasing a car . What made me write a review was when I got home the car window slipped down and would not go back , I called Adam & John who got the AA to come out and secure the car , the next day at 9 am the car was fixed at a jaguar specialist within an hour and half . Adam and John went to great lengths sort the problem out . I would recommend ross car sales to everyone I know in the future and will definitely be going back for my next car . thanks again Adam and John .
Gareth Thomas
I wish to add my voice to the testimonials of others. I recently bought a vehicle from Ross Car Sales. It was a pleasure dealing with Adam, he was very professional, knowledgeable, courteous and true to his word. I bought a quality vehicle at a fair price and as a result, have no hesitation in recommending Ross Car Sales to anyone. Many thanks
David Garrett
Testimonial :To the best sales staff I've come across in many a year. I have not bought a car from these guys but sold them a car this week. They were very professional & courteous in all channels very welcoming. I dealt with Adam and he was a little gem - had time for you. The other guys were also very pleasant even gave me a lift home!! so wouldn't hesitate in buying a car from them as when I'm in the market for a car i will make a beeline for Ross Car Sales in Pontardulais and if you can't choose from they're brilliant choice of vehicles I wouldn't know what to say. Keep up the good work as manners cost nothing and these guys have it - manners in abundance
Amanda Jones
Dealt with Adam to purchase our Audi A5, what can I say.. couldn't fault him...very professional and outstanding service. Explained everything and had the time without making us feel rushed. Very supportive of going for a test drive and not pushy which is refreshing from a garage! Coffee wasn't bad too! Keep up the good work guys! Wouldn't hesitate to recommend and return in the future! Thanks Adam!
Graham Paulett
I Bought my new car from Ross car sales, Cannot fault the service / Brilliant / car was well presented and nothing was too much trouble. Adam is a Star / friendly / helpfull / and made everything so easy! Thanks again / would recommend Ross car sales to everyone.
Josephine Ferguson
I love my car.. it has been a pleasure buying from Ross cars.. the staff are fabulous.. if you see one you like go and view it.. its all very easy and friendly.. Thank you Adam & Ross Cars
Sandra Watkins
was recommended to Ross Car Sales, and I\'m glad I was! The best customer service you could ask for and quality cars. Huge thanks to Adam Jackson, who was a pleasure to deal with. HIGHLY RECOMMENDED!
Mike Palmer
Please will you pass on my many thanks to Adam at Bolgoed Road. The Citreon C4, that I purchased from him, drove back to Cornwall beautifully. Using just £20.00 of fuel. An excellent vehicle, and an excellent service from Adam and his team. Once again, many many thanks. All the best to everyone.
I bought a HONDA CRV from Ross car sales two months ago, the car developed a fault and it only took one phone call to Brett and the car was repaired by the next day. This is the best after sales service that I have had from any garage. I can not recommend Ross car sales highly enough. I WILL DEFINITELY BE USING THEM AGAIN. GOOD WORK BRETT.
jill taylor
Just bought a Vauxhall Adam from Ross car sales. I went to look for a a small car and fell i love with this one. the sales man I dealt with was John he arranged a test drive and didn't rush me at all. He sat me down and offered me a cuppa. I decided to buy the car, I have a private number plate and John even sorted out the transfer and is arranging to put new number plates on my new Adam. What a great company to deal with a proper family firm who care about their customers I wouldn't go anywhere else
David Dunn
Just bought a car from Ross Car sales - Excellent service and advise. Initially met John who gave us a lot of confidence in the company and then dealt with Brett - found them extremely helpful, could\'nt do enough for us. Very happy with our purchase and would not hesitate to return and would certainly recommend Ross Car Sales. A must to visit if your looking for a car. Many thanks again to Brett and John.
neil ibbotson
Just bought my Rav 4 from Ross, small problem with the wipers but Brett sorted it right away,
Many thanks to Brett and John for a good service
Bryan Morgan
Just bought a VW fox for my wife from Ross cars. Both Adam and Brett provided excellent service and help with no pressure. Car was prepared and serviced before delivery, Had a small problem with the car but this was quickly sorted out by Brett . Would\'nt hesitate to return to purchase another car and would recommend to friends
James Finch
I found Ross cars from Mike\'s son Joe who I have been friends with a long time and have never met (due to meeting over the Internet). He told me about his fathers business and I was also looking to get a car to learn in.
I spoke to Adam on the phone who assured me that the process will be smooth and indeed it was! Within a few days I had my deposit down for the amazing Vauxhall Corsa and before I knew it I was on the train to come and collect!
When I arrived in Swansea, Joe and Mike picked us up and took us to the garage in which we got the paper work started.
Unfortunately Adam was not working on the Sunday but I met Brett who I occasionally spoke to on the phone. He was a very nice and good salesman who assured me that if I have any problems he will be there to assist me.
The guys over at Ross Cars are true gentlemen and made my process of buying a car so smooth and I had my worries but they soon ironed them out for me and got me sorted.
I thank Joe, Brett, Mike and of course Adam for such a splendid car and a warm welcome to Wales!
These guys are your definite go to people for any type of car!

Just wanted to send you a quick email to say thank you for all of your help with the purchase of my car and the finance.
We really appreciate your help and kindness and extremely happy with the car.

Kindest regards,
Philip Thomas
I have been looking for a second hand car for my son for the past 3 months trying every garage within a 15 mile radius of my home and have been totally disillusioned by the attitude of car salespeople, that is until i went to Ross Cars. It did not matter whether i was buying a £3K car or a £30K car the level of service was the same, excellent they went out of their way to be helpful and constructive. The whole journey from looking to test driving to purchase went as smooth as a Rolls Royce. I would 100% recommend anyone looking for a second hand car to come to Ross Cars first and save yourself any hassle. I also got a very fair price for part exchange whereas most of the other garages were not interested at all. Thank you Brett Dixon
Darren Smith
Dealt with Adam, a pleasure to deal with car is beautiful and we are both very very happy... Thank you Adam again
Mark Hanford
Dealt with Mike and Adam many times great cars and always professional.
Jake Hancock
Great service and very professional. No complaints!
John Williams
I have always bought Honda cars,mainly through a Honda dealer. I recently saw a Honda Civic at Ross Car Sales, and the price was better than similar cars at the Honda dealer. The sales manager at Ross was great, no haggling, no pressure, no extras. I wanted reversing sensors fitted, this was done perfectly, and cheaper than the Honda dealer for the same sensors ( l checked ) I bought the car but after a short while the alternator failed. Ross told me to get it fixed at my local garage, as I live in Gloucester and they paid for it immediately as it was under warranty. I have never had better service, and highly recommend them.
June Owen
I would just like to say that i have bought several Cars From you ,if you didnt have the car that i wanted you would try and get me the one that i wanted ,Always going above and beyond Personal Service During a Purchase and Wonderful After care Service ,My Son ,Daughter ,Sister ,Brother in Law and Niece and My Nephew have also Purchased Many Cars from you Time after time ,First Class Service Every time ,Iwouldnt Hesitate ever to Recommend you to all of my Friends ,Many Thanx For Your First Class Service Always , June Owen x
Gaynor Dyer
My husband purchased his current car from Ross Car Sales and the service was fantastic. They let us take our time deciding, no pressure to purchase and serviced the vehicle and MOT'd and if any issues after sale we could go back for help. Thankfully we didn't need to. Thank you Ross Car Sales, we are still very pleased with our purchase
‎David Leslie Langabeer‎
Just taken delivery of my new car many thanks to Brett for his work a
Very high standard at Ross CarSales and excellent customer service and excellent quality cars thanks Brett for everything